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HOW TO ORDER:
How do I place an order?
How do I cancel an order?
How can I add items to an order I've already placed?
How can I remove items from an order I've already placed?
Is is ok to Fax an order? How do I do it?
How do I contact you by phone, mail, fax or email?
What are your hours of operation?
I don't live in the U.S.; Can I order from you?
Why is Insurance charged on my order?
Can I pay in installments?
Is the Konia Collection interested in buying Hawaiian antiques and antiquities?
SHIPPING:
How long will it take for my order to arrive?
When will my order ship?
Which Carriers do you use?
Can I use a different carrier (other than those you list)?
Do you deliver to PO Boxes?
What is the composition of your packing materials? Are they environmentally safe? How do i get rid of it?
How do I track my order over the phone?
Do you ship internationally?
What is the difference between business and calendar days with respect to shipping?
Do you ship on weekends?
Can I change the shipping address after the order is placed?
RETURNS:
How do I return an order?
What is your guarantee of satisfaction?
Under what conditions may I return an order?
How do I package an order for return?
How do I use the return mailing label?
When can I expect my refund?
What if an item is damaged in shipment?
HOW TO ORDER:
How do I place an order?
You may place an order via our website or by fax.
WEBSITE: www.koniacollection.com
MAIL: 1815 Kahai Street Honolulu, Hawaii 96819
FAX: 1-808-845-6680
Checks or money orders may be used when ordering via the mail. Return to Top
How do I cancel an order?
Please have your order number handy, then call our Customer Service department, at 808-845-6688. We are open to assist you Monday - Friday, between the hours of 9am-5pm Hawaii time. Return to Top
How can I add items to an order I've already placed?
Please have your order number handy, then call our Customer Service department, at 808-845-6688. We are open to assist you Monday - Friday, between the hours of 9am-5pm Hawaii time. Return to Top
How can I remove items from an order I've already placed?
Please have your order number handy, then call our Customer Service department, at 808-845-6688. We are open to assist you Monday - Friday, between the hours of 9am-5pm Hawaii time. Return to Top
Is is ok to Fax an order? How do I do it?
We'll be happy to process your faxed order! Please be sure to include the name, item number, of each item you would like to include in your order, as well as your credit card number and expiration date. Then fax the order to us, care of Customer Service, at 808-845-6680. Return to Top
How do I contact you by phone, mail, fax or email?
You may contact our customer service department at 1-808-845-6688, Monday through Friday from 9 a.m. to 5 p.m. Hawaii Time. Send all mailed correspondence to 1815 Kahai Street Honolulu, Hawaii 96819, by fax to 1-808-845-6680, or via e-mail to customerservice@koniacollection.com. Return to Top
What are your hours of operation?
You may place an order online at www.koniacollection.com anytime. For Customer Service, 1-808-845-6688. Our hours for customer service are Monday through Friday from 9a.m. to 5p.m. Hawaii Time. Return to Top
I don't live in the U.S.; Can I order from you?
At this time, we do not ship outside of the United States and its territories. If your billing address is outside of the United States, but you are shipping your order to a U.S. address, you may fax your order to us. Our online store is not programmed to accept billing addresses outside the U.S. Please be sure to include the name, item number, and quantity desired of each item you would like to include in your order, as well as your credit card number and expiration date. Then fax the order to us, care of Customer Service, at 808-845-6680. Return to Top
SHIPPING:
How long will it take for my order to arrive?
For orders shipping to points east of the Mississippi via Standard Ground delivery, please allow 7-10 business days (Monday - Friday) from the date of purchase. For orders shipping to point west of the Mississippi, please allow 3-5 business days. Return to Top
When will my order ship?
Please allow our warehouse at least 48 hours to ready your Standard Ground order for shipment. Of course. If you have provided us with your email address, as soon as your order ships, we will send you an email to let you know. Return to Top
Which Carriers do you use?
We use FEDEX as our primary carrier. We also send some of our shipments via the United States Post Office (USPS). Return to Top
Can I use a different carrier (other than those you list)?
At this time, we are limited to shipping all orders via FEDEX or USPS. Return to Top
Do you deliver to P.O. Boxes?
Yes, via USPS. Please call 1-808-845-6680 to place your order shipping to a PO Box. Return to Top
What is the composition of your packing materials? Are they environmentally safe? How do I get rid of it?
Our packing materials are primarily plastic bubble wrap. Please save and re-use as needed or discard with your regular trash. Return to Top
How do I track an order I placed over the phone?
Phone orders, mail, faxed and online orders can be tracked on the Internet at our website: www.koniacollection.com. From the Customer Service option, simply click on "Order Status" and fill in your last name and order number. If you do not have access to the Internet, please contact our Customer Service Department at 1-808-845-6680, Monday through Friday between the hours of 9:00 am and 5:00 pm, Hawaii Time. Please have your order number available. Return to Top
Do you ship internationally?
Unfortunately no, we are unable to ship internationally at this time. Return to Top
What is the difference between business and calendar days with respect to shipping?
Business days are Monday through Friday, weekends and holidays not included. Return to Top
Do you ship on weekends?
At this time, we do not ship on weekends. All orders are processed for shipment Monday through Friday. Return to Top
Can I change the shipping address after the order is placed?
Yes. Please call 1-808-845-6680 for customer service and we will be happy to change the address provided the order has not already shipped. Return to Top
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